Customer Terms & Conditions

Objective of the Proprietorship / Agency / Company:
- “All Secure Solutions” is a Proprietorship / Agency / Company that strives to provide all with reliable, transparent, and timely services while maintaining the highest standards of professional service and security. Customers are required to adhere to the following terms.

Service Request and Consent Terms:

The customer must book services exclusively through All Secure Solutions Proprietorship/Agency/Company’s official Mobile App/What’s App/Call. Any oral or direct verbal service requests will not be accepted.
The customer must provide complete address details, contact number, and a clear description of the work while booking the service. If incorrect information is provided, the service may be canceled.
Once the service is booked, the customer will receive service details, an estimated time, and an approximate fee on their mobile.
After booking the service, the customer must notify cancellation at least 4 hours in advance. Otherwise, a minimum service charge will apply.
On-call services are provided on a “best effort” basis. There is no guarantee that the service will be provided within a specific time.
For any work, the customer is required to provide explicit text (Text/What’s App) such as “Confirm,” “Yes,” or “Start.”
It will be assumed that the customer has understood and consented to the terms and conditions of the requested work.
Direct communication with the technician, negotiating, or conducting transactions outside the App is strictly prohibited. In such cases, the Proprietorship/Agency/Company will not assume any responsibility.
If any violation is found, the service will be terminated, and the customer will be blacklisted.

Time Adherence and Waiting Policy:

The employee is expected to arrive within the given time, but delays may occur due to traffic, natural disasters, technical difficulties, or other unforeseen reasons.
In case of a delay, the customer should remain patient; the worker operates according to the local circumstances. The Proprietorship/Agency/Company will not offer any compensation for such delays.
Once a time is fixed, the customer must be present at the designated location at the scheduled time. If there is a delay of more than 15 minutes, the technician may leave for the next assignment. In such cases, a new time will need to be scheduled without negative feedback.
The customer must remain available until the worker arrives. If the customer is absent, the task will be canceled, and a minimum visit charge will apply.

Service Cancellation/Reschedule and Refund Policy:

Cancellation can be done free of charge up to 4 hours before the service starts.
If the service is canceled within 4 hours or if the customer is unavailable, a Cancellation Fee ranging from ₹20 to ₹99 will apply. A processing fee of ₹20 to ₹99 may also be applicable if the service is canceled after booking.
If the technician/employee (Electrician/Technician) arrives at the customer’s location after the service is booked, and the customer:

Does not take any service (e.g., “I don’t need it,” “The work is done,” “The price seems too high”), a Mandatory Visiting Fee of ₹20 to ₹99 will be charged (depending on the type of service and location).
This fee is for the technician’s time, effort, and travel expenses, even if no work is done.
- If the customer avails of the technical service, no visiting fee will be charged. Only the charges for the actual service will apply.
- No refund will be issued once the service has started. However, refunds may be considered in specific cases, which will be at the sole discretion of the Proprietorship/Agency/Company.
- If the service is requested outside the Proprietorship/Agency/Company’s service radius (5 km), the customer will be required to cover the travel costs (Petrol Allowance/Travel Charges). These charges will depend on the location, vehicle type, and distance, and will be communicated by the technician beforehand. The customer must accept these charges before the service begins.

Payment and Fees:

The estimated cost of the service will be communicated to the customer before the service is provided. The final bill will depend on the nature of the work.
All payments must be made immediately after the work is completed, and should only be deposited into the Proprietorship/Agency/Company’s account or through authorized methods (Cash/UPI/QR/App Gateway). The customer will receive a digital bill.
Any payments made directly to the worker will not be considered valid. A late fee of ₹50 per day may apply in case of delay. If payment is made directly, the Proprietorship/Agency/Company will not be responsible for the transaction.
In case of cash payment, the worker will immediately update the CRM/App. Otherwise, the Proprietorship/Agency/Company may consider it invalid.
Any advance payment made for the service will be added to the next task without a refund.
If payments are overdue, further services will be suspended. Collection may include interest charges.
Direct discounts or negotiations between the customer and technician are prohibited. Any discount given without prior approval from the Proprietorship/Agency/Company will lead to action against the customer.
The Proprietorship/Agency/Company may announce discounts from time to time, but the customer must adhere to the terms and conditions of those discounts.
The rates may be changed by the Proprietorship/Agency/Company at any time, and the customer must accept the changes.

Service Usage, Additional Services, Responsibility, and Limitations:

If the work is left incomplete or damaged due to incorrect information provided by the customer, the customer will be held responsible.
The Proprietorship/Agency/Company will not be held responsible for any damage caused if the instructions or reports provided by the Proprietorship/Agency/Company are not followed.
The customer must provide basic facilities (light, water, use of the elevator, and other basic amenities) for the employee to work. If these are not available, the work will be halted, and the cost will be charged to the customer.
The work will only be completed in the presence of the customer. Instructions given by a third party will not be accepted. The Proprietorship/Agency/Company will not be responsible for any incorrect work caused by the customer’s error or under pressure.
The Proprietorship/Agency/Company will not be held responsible for any damage to equipment or materials during the work, unless it is proven that the fault lies with the Proprietorship/Agency/Company.
If the customer behaves improperly during or after the service, legal action may be taken.
The customer should not request any additional work without prior approval from the Proprietorship/Agency/Company. If the worker performs any minor tasks at the customer’s request, additional costs may apply.
The Proprietorship/Agency/Company is only responsible for the specific task assigned. The Proprietorship/Agency/Company is not liable for anything beyond the scope of the task.
If the customer suggests additional work during the task, the employee can only perform it with prior approval from the Proprietorship/Agency/Company.
If the employee is working directly according to the customer’s instructions and any issues arise, the customer will be held responsible.

Security and Insurance:

The Proprietorship/Agency/Company provides accident insurance for its employees; however, the Proprietorship/Agency/Company is not responsible for any damage to or theft of goods.
If serious safety hazards (such as dangerous wiring, gas leaks, etc.) are found on the customer’s premises, the service may be canceled, and the Proprietorship/Agency/Company will not be liable.
The employee or company will not be responsible for any accidents or loss of life at the customer’s location unless it is proven that the employee was at fault.
In case of any damage to the customer due to technical issues, the Proprietorship/Agency/Company will not be legally liable, and any liability will be limited.
“All Secure Solutions” is an independent business agency that prioritizes transparency and safety in all transactions between the customer and the Proprietorship/Agency/Company. The following insurance policies will apply when availing services from the Proprietorship/Agency/Company:

Liability in Unexpected Incidents:
- In case of financial, social, natural, inhumane, or life-threatening damage during any service, the Proprietorship/Agency/Company will prioritize the safety and interests of both itself and the customer and will handle the matter through an insurance company.
- In such incidents, the Proprietorship/Agency/Company does not provide direct financial compensation but will guide the claims process through the insurance company as per legal procedures.

Privacy and Data Usage, Information and Transactions, Photo/Video Documentation:

The customer’s personal information will only be used for the internal services of the Proprietorship/Agency/Company. Under no circumstances will the Proprietorship/Agency/Company sell the customer’s data. Photos, feedback, reviews, etc., may be used by the Proprietorship/Agency/Company for Training/Marketing purposes.
Customer’s personal information, feedback, and other related data will be used strictly as per the internal policies of the Proprietorship / Agency / Company, with the purpose of continuously improving service quality, customer experience, and operational efficiency. This information will also be utilized, while adhering to all legal confidentiality obligations, to support the business growth and long-term reliability of the Proprietorship / Agency / Company.
The customer must provide correct information (address, contact details, security codes). The Proprietorship/Agency/Company is not responsible for incorrect information. The customer should not provide any personal information, passwords, or codes to any employee.
Since the service is provided at the customer’s location, the employee will take “Before” and “After” photos—this is mandatory. These photos are useful for the Proprietorship/Agency/Company’s records and will be shared with the customer (confidentiality will be maintained).
Employees from the Proprietorship/Agency/Company may take photos or videos during the task for quality and safety checks. Any communication, calls, photos, or videos between the customer and Proprietorship/Agency/Company may be stored by the Proprietorship/Agency/Company for security purposes. If the customer refuses to allow photos/videos, the task may be canceled.
If the customer shares any information (rates, contact details, app screenshots) with other customers/employees/agents, the Proprietorship/Agency/Company may take legal action.
In case of any disputes, the customer should contact the Proprietorship/Agency/Company directly. Direct communication with the employee to resolve disputes should be avoided.
It is mandatory to provide “Confirmation” or OTP on the Proprietorship/Agency/Company’s app or CRM once the work is completed.

Terms of Service and Prohibited Activities:

If the customer attempts to have any illegal or unethical activities carried out by an employee, the service will be immediately canceled.
Before making any audio/video recordings during the service, permission from the Proprietorship/Agency/Company is required.
If the customer engages in offensive behavior, uses abusive language, curses, or threatens, refuses to pay, forces the employee to perform the service, or causes any mental distress, the Proprietorship/Agency/Company may cancel the service and refuse future services.
In such cases, the customer will be blacklisted, and their user account will be blocked.

Liability and Legal Terms:

It will be assumed that the customer has accepted the Terms & Conditions while availing of the service.
Any disputes will be resolved within the jurisdiction of Pune.
Services are provided by the Proprietorship/Agency/Company – the workers are service partners, and therefore the Proprietorship/Agency/Company acts only as an intermediary.
If the customer requests service for any illegal activity, the Proprietorship/Agency/Company may refuse it and notify the police.
If the customer engages in any offensive behavior, coercion, physical contact, or threats during the service, the Proprietorship/Agency/Company will file a direct legal complaint.
If the customer damages the image or reputation of the employee or the Proprietorship/Agency/Company in any way, legal action will be taken against them.
Although the employees of the Proprietorship/Agency/Company are trained, the company is not liable for any damage caused due to incorrect instructions or interference from the customer.
Customers should not allow any third parties (such as brokers, agents, local technicians) to intervene in the work.
If the Proprietorship/Agency/Company suffers damage (e.g., equipment theft, defamation, false accusations), the company can take legal action to claim compensation. A complaint will be filed under the IT Act 2000 and IPC if the company’s name is misused, fake reviews are posted, or defamation occurs.

Post-Service Process:

The customer must confirm the completion of the task on the App/What’s App – by sending “Done” or providing an OTP.
After the task is completed, the customer must immediately provide feedback/OTP. If the Feedback Code/OTP is not provided, the task will not be considered completed.
If the customer has any complaints after the task, they must contact the Proprietorship/Agency/Company within 24 hours. Complaints received after this period will not be entertained.
The customer must read all notifications received through the Proprietorship/Agency/Company’s App/Website – the service and warranty will be based on this.
After all tasks are completed, the customer will be sent a form via phone/email/What’s App – filling out the form is optional but is necessary for reputation purposes.

Other Service-Related Policies (Complaints / Changes / Warranty):

If there are any errors after the completion of the work, the customer must inform within 24 hours.
If there is evidence that damage was intentionally caused by the technician, the Proprietorship / Agency / Company will investigate and take corrective action. The Proprietorship / Agency / Company will not be responsible for natural or accidental damages. Damages caused due to misuse will not be the responsibility of the Proprietorship / Agency / Company.
The Proprietorship / Agency / Company will be liable in a limited manner for damages caused by the service technician or equipment.
Warranty may be provided for certain specific services or spare parts (only if mentioned in the App/Website and applicable only to the related work).
Warranty will be void in case of misuse by the customer or interference by a third party. Damages due to power fluctuations or third-party actions are not covered under warranty.
If the customer is inattentive during the work or gives incorrect instructions, the responsibility for damages will lie with the customer.
The customer should preserve all records related to each task such as photos, bills, Task ID, technician’s name, etc. These documents will be helpful for any dispute resolution.
The customer should not make independent decisions regarding disputes; all complaints should be addressed only through support@allsecuresolutions.comor the official What’s App number.
Any misbehavior such as direct arguments, abuse, threats, or misconduct with employees by the customer can lead to legal action by the Proprietorship / Agency / Company.

Service Refusal / Blacklisting Policy:

If a customer repeatedly cancels tasks, misbehaves, delays payments, or violates the terms, they will be blacklisted.
A blacklisted customer will not be provided with any services, and their information may be shared with other agencies.
If the customer breaches the above-mentioned rules, the Proprietorship / Agency / Company has the right to take legal action against that customer or refuse future services.
If a customer consistently raises false complaints, makes repeated mistakes, delays payments, or behaves inappropriately with staff, the Proprietorship / Agency / Company reserves the full right to discontinue services for that customer.

Payment & Refund Policy for Customers:
1. Payment Terms:
2. After the completion of the service, it is mandatory for customers to make immediate payment as per the provided bill. Payment must be made through UPI, QR Code, Cash, or other digital methods specified by the Proprietorship / Agency / Company.
3. If a customer books a service and later cancels it or refuses the service, a Visit Fee of ₹20 to ₹99will be charged (mandatory if service is refused). However, if the customer avails the service, this Visit Fee will be waived and only the actual service charges will be applied.
4. If the service location is more than 5 KM away, additional fuel/travel chargeswill be applied. These charges will be clearly communicated before booking.
5. For certain specific services, equipment, or large orders, the Proprietorship / Agency / Company may request advance payment. If the service is canceled after expenses have been incurred, this advance amount will not be refunded.
6. If a customer books a service in advance for a specific time and fails to avail it on time, the Proprietorship / Agency / Company will not be obliged to provide another time slot. In such cases, a Visit Fee may be applicable.

2. Refund Policy:

Refunds will only be applicable in cases of incorrect billing, wrong part charges, or duplicate payments. In case of technical errors, the customer must file a complaint within 24 hours.
For any service-related issues, customers must report the problem within 24 hours. Complaints beyond this timeframe will not be eligible for refunds.
Once a valid refund is approved, the amount will be credited back to the customer’s account within 2-3 business days.
If the service is not provided due to an error by the Proprietorship / Agency / Company (e.g., technician did not arrive, tools unavailable), a full refundwill be processed.
Once work has started or expenses have been incurred, refunds will not be possible. If the customer stops the service midway, they will be held responsible, and no refund will be provided.
Upon approval of a valid refund, a fixed administrative fee (₹30 to ₹1000)will be deducted, and the remaining amount will be refunded. If the service has been partially used (e.g., 50% work completed), no refund will be provided.
If the customer deals directly with the technician and makes payments without using authorized Proprietorship / Agency / Company channels, no refundwill be entertained.
No refunds will be approved for discounted servicesor custom servicesprovided as per customer-specific requirements.
Refunds will not be approved if the customer’s personal expectations(e.g., “the service was different from what I imagined”) are not met, provided the service was delivered.
In case of payment failures or technical glitches, the customer should first contact their bank. The Proprietorship / Agency / Company will not issue direct refunds in such cases.
If a customer raises an objection regarding a technician’s work, the Proprietorship / Agency / Company will first conduct an investigation. No refund will be processed until the investigation is completed.
If a service is canceled by the Proprietorship / Agency / Company but the technician was already en route (and cancellation was not informed at least 30 minutes prior), only the remaining balancewill be refunded, not the full amount.
Once a refund is processed for a particular service, no repeat complaints or refund requestsfor the same issue will be accepted.
No refund will be provided for services related to inspection, demo, or consultation fees.
If the service could not be delivered due to incorrect information provided by the customer(e.g., wrong address, incorrect problem details), no refund will be given. If the technician arrives on time but the customer is unavailable or unreachable, no refund will be provided.
In case of dissatisfaction with service quality, instead of a refund, the Proprietorship / Agency / Company will offer a “Rework”. Refund will be considered a last option.
Certain special services will be marked as “Non-refundable”; no refunds will be approved for them.
If the customer cancels the service within 30 minutes of bookingor after the technician has been dispatched, no refundwill be provided.
If a free repair/reworkis provided after a complaint, no refund claims will be accepted for that service.
If the customer is proven to have misbehaved with the technician during service, the Proprietorship / Agency / Company reserves the right to stop the service and deny any refund.
If the customer makes multiple refund requests for the same issue, the Proprietorship / Agency / Company will conduct an investigation and may reject the refundif fraud is suspected.
If, during the service, the client engages any third-party technician or company for intervention, and as a result, the service fails, no refund will be provided.
Refund requests made during service or at the final stage of workwill be rejected. Claims stating “service failed” will be investigated by the Proprietorship / Agency / Company, and refunds will only be approved if failure is verified.
Only one refund per booking/servicewill be granted. No further payments will be refunded thereafter.
The Proprietorship / Agency / Company will not be responsible for delays in refunds caused by banking processes.
Refunds will not be provided based on verbal assurances. Only the official written policies and documents of the Proprietorship / Agency / Company will be considered for refund decisions.

3. Offers & Discounts:

Services availed using special offers, discounts, or promo codes will not be eligible for a refund.
Any offer or discount code shall be applicable only at the time of service booking. Requests for discounts after the service completion will not be entertained.
Only one offer can be availed per service. Multiple offers cannot be combined or clubbed together.

4. Customer Responsibilities / Billing & Receipt:

It is the customer’s responsibility to provide the correct address, contact number, and necessary information while booking the service. Proprietorship / Agency / Company will not be responsible for incorrect information provided by the customer.
After the service completion, the customer must immediately verify the service and report any issues to the on-site staff or directly inform the Proprietorship / Agency / Company without delay.
After every payment, a digital receipt will be sent to the customer via What’s App / E-mail. In case the receipt is not received, the customer must contact within 48 hours.
For cash payments, it is mandatory for the customer to collect a receipt duly signed by the concerned staff member.
Customers should verify the bill after the service and must retain the payment receipt/screenshot as proof of payment.

Any complaints must be registered within 24 hours through [What’s App Number / Email / Website]. Complaints raised after this period will be subject to the final decision of the Proprietorship / Agency / Company.

15. Proprietorship / Agency / Company Rights Reservation:

The above terms and conditions are for the benefit of both the customers and the Proprietorship / Agency / Company.
All Secure Solutions reserves the right to modify or update these terms and conditions at any time.
By availing of the service, it will be considered that the customer has accepted these terms and conditions.
These terms and conditions may be revised from time to time as per the policies of the Proprietorship / Agency / Company. New terms and updates will be published on the Proprietorship / Agency / Company’s App or Website. (All rights reserved by the Proprietorship / Agency / Company)